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Tag Archives: Super Shuttle

110284_11897_fullToday i got an email from Super Shuttle asking me to fill out their survey. As i’m sitting at LHR, on an extended layover, i had the time and was more than willing to fill out the form. When i had filled out the form and clicked on submit i got this message:

The surveys.supershuttle.com page isn’t working

surveys.supershuttle.com didn’t send any data.

ERR_EMPTY_RESPONSE

So i decided to post the survey and my responses to my blog, for the sake of getting my message across to Super Shuttle, and some of their staff.

SSlogo

SuperShuttle Shared Ride Survey

  1. My SuperShuttle driver operated the vehicle safely.
  • Strongly agree *
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree
  1. My driver was helpful and friendly.
  • Strongly agree *
  • Agree
  • Neutral
  • Disagree
  • Strongly disagree
  1. The van was clean and in good working order.
  • Strongly agree
  • Agree *
  • Neutral
  • Disagree
  • Strongly disagree
  1. I was satisfied with the service SuperShuttle provided.
  • Highly Satisfied
  • Satisfied
  • Neutral
  • Dissatisfied *
  • Highly Dissatisfied
  1. I would recommend SuperShuttle to a friend or colleague.
  • Strongly agree
  • Agree *
  • Neutral
  • Disagree
  • Strongly disagree
  1. Anything else you’d like to tell us? (optional)

Yeah the pick-up and drop off points were NOT the same. But i think that was because of the opening day for the Orioles. The Convention Center staff did not know where super shuttle picked up guests. (there are three different possible places.) i had to leave TESOL’s annual business meeting early as i was worried i would be left behind. i could have used the time to remain at the meeting but instead i used the time while waiting for the delayed Super Shuttle to literally take myself and my luggage around the 3 possible places where i could possibly have been picked up.

i think you picked me up WAY too early, but i understand your desire to deal with the possibilities of peak hour traffic. Francis, my driver, was stuck in the particularly messed up traffic downtown brought about by the Tampa Bay/Orioles game due to start at 7 pm. it was almost as bad as when i was dropped off on Monday evening. When you send your text telling me where i’m to be picked up you should send the actual physical address name i.e which one of the three BCC pickup locations. sending me directions to a map that i can’t open as i don’t have an internet enabled smartphone that functions in the USA is of no use.

The seat-belt, which if i am correct, i am legally obliged to wear, should not be twisted so that i have to twist it to get it to buckle up. i spent quite a bit of time getting the buckle on to the correct side of the belt.

Francis is great, courteous, helpful and very safe behind the wheel.  You have a friendly yet respectful driver there.

and that’s all i have to say about that.

pax,

frothquaffer

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